US EXCHANGES AND RETURNS
What is your returns policy?
At Olga Berg, we’re here to help make sure you have an amazing online shopping experience, and we understand that includes fast and easy returns.
If you don't absolutely love your new Olga Berg purchase (we can’t imagine why you wouldn’t), we offer US returns for a FULL REFUND excluding any original freight charge, providing it meets the following requirements:
- It is a full priced item,
- Return is initiated within 30 days of dispatch,
- The item must be in the same condition that you received it in, unworn and unused with tags attached and in all its original packaging.
Olga Berg has the right to reject a return if it does not meet the above conditions. If this happens, we will contact you.
The cost of return shipping is the responsibility of the customer and is non-refundable unless the product is deemed faulty. We recommend keeping your tracking details as Olga Berg is not liable for returns lost in transit.
Once your return is delivered to us, please allow 5 business days for your return to be processed by our team. You will be automatically refunded back on your original payment method or receive a store credit. You will also receive a notification that the refund has been processed via email.
USA RETURNS
To lodge a return within the USA, click the link here to be taken to our returns portal.
Unless the item is found to be faulty, the cost of the return to our US warehouse will be the responsibility of the customer and will be deducted from the refund once the item reaches its destination.
Ensure you include your Packing Slip with the order number inside your parcel for ease of identification and processing.
We will notify you of the cost of the return in our reply with your return’s label and instructions on how to lodge your return.
Faulty Returns
We are so sorry if you received a faulty product! We pride ourselves on the quality of all of our bags. If you feel that your item is faulty or incorrect, please reach out to us at hello@olgaberg.com with images of the faulty product.
Returns purchased during promotions
As long as your return satisfies the other return guidelines, you remain eligible for a full refund even if you used a discount code or made the purchase during a promotional period.
SALE Items
Items purchased from the SALE section of our website are FINAL SALE and therefore are not eligible for a return.
Please contact us if you have any specific questions regarding our return policy here.
